Q: What currency are the prices do I see in the site?
A: All prices are in USD.
Q: I just placed an order, when will it ship?
A: Once your order is received an order confirmation email will be sent to your email. We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Once your order is shipped an email with a tracking number will be sent to your email. Tracking information will be updated 3-5 days after your order has been SHIPPED.
Q: I am not in love with my order, can it be returned? What if there is an issue?
A: Customer satisfaction is our top priority. We have a 5-day return policy, which means you have 5 days after receiving your item to request a store credit. Store credit will be issued in the total amount paid for the item(s). Store credit will be issued without you having to send back item(s). Please review our refund policy page for detailed refund policy and procedures.
Q: Can I cancel my order?
A: Cancellation can be done one hour after initial order without incurring a stocking and cancellation fee. Please review our refund policy page for more information about cancellation.
Q: I have entered an incorrect address what do I do now?
A: If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. If you have entered the wrong address or the auto-filled address is incorrect, we can change it to the new address you provide in the email within 24 hours. No form of refund will be given after the 24 hours of incorrect submission.
Q: How long does shipping take?
A: Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
Q: I have a question that wasn't answered, can you please help?
A: Absolutely! We are here to provide you with a superb shopping experience and we will be happy to assist you in any way we can.
You can contact us via the home screen section under the “Contact Us Today!” or send an email to firstname.lastname@example.org. We do receive a large number of emails; if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.